Warranty - Halo Headband Canada FAQ

Q: How to exchange/replace or return the headband I bought?

All Halo Headbands bought on our website are covered by 30-day money back guarantee. You can ship it back to the address below and enclose a note with the order # indicating whether you want a refund or a credit towards a new order in which case please let us know which headband you would like in exchange. If the price of a replacement headband is less, we will issue you a refund for the difference. If the price of a replacement headband is higher, we will email you the bill for the diffirence to pay online. Sports Virtuoso, 5277 Park Ave, Montreal, QC H2V 4G9. Tel.:(514)612-7155 Additionally, Halo Headbands are covered by 1-year manufacturer warranty.

The silicone band has started separating from the headband. Is there a solution?

Unfortunately, there is no reliable solution to re-attach the silicone band to the headband.

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How to exchange/replace or return the headband I bought?

You can return the headband you bought on our website within 30 days for a refund or a credit towards a new order. For any questions, please contact us at [email protected] or text us at (514)612-8575

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My headband seems to have stretched out over time. Is it normal?

The headband may gradually lose elasticity. For better performance over time, we recommend that you hand wash your headband and hang dry.

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